Pissed Consumer

Write review

Updated on 08/12/2022

Unclaimed

Origin Reviews

8 rated reviews Satisfaction analysis

What is your customer experience with Origin?

Submit review

243 CLAIMED LOSSES

11 TOTAL REVIEWS

Origin Overview

Origin was first mentioned on PissedConsumer on Sep 24, 2017 and since then this brand received 11 reviews.
Origin ranks 66 of 694 in Games and Movies category. The overall rating of the company is 2.3 and consumers are mostly dissatisfied.
Recent recommendations regarding this business are as follows: "If Origin still has the same *** no refund policy, I recommend staying away from Origin.", "Never buy a game that requires Origin or EA Games to let you play it", "Love and use it", "Terrible", "Well".

View full Origin overview

Rating Details

8 rated reviews

Value for money	3/5
Discounts and Special Offers	3/5
Billing Practices	2/5
Diversity of Products or Services	2/5
Product or Service Quality	2/5

Customer Satisfaction

Origin Reviews

Most helpful review

New Reviewer

Aug 12, 2022 Danielle C Xjs

I like your side but it's hard to get into the same store to do stuff that you trying to download stuff into the game was asked for sick remember and we don't have all the ones we have the games have

1.1

It's not letting me download nothing you need without letting me put anything into the game not working

View full review

#3847950

Location

Fort Worth, Texas

Preferred solution

Get stuff in the game

Aug 07, 2022 PissedConsumer3830727 of Spring Grove, PA

Origin would not allow a refund

1.0

My review of Origin is from a purchase in 2013, and this is the experience I had with them: In 2013 EA released SimCity 5, or just SimCity. I purchased the game through Origin. When I realized I had purchased a game that was nothing like the SimCity I grew up with, well, I wanted a refund. When I contacted Origin, asking for a refund, their response was, "Since you've purchased the game through Origin, we don't allow refunds." I was under the impression that purchasing a game, through Origin, would ensure complete customer satisfaction. It was the complete opposite. I don't know what or how Origin is today, but I made a pact with myself in 2013, and I have stuck to that ever since. I will not and can not purchase or download anything that has the EA or Origin label on it.

User's recommendation: If Origin still has the same *** no refund policy, I recommend staying away from Origin.

View full review

#3830727

Location

Spring Grove, Pennsylvania

May 28, 2022 PissedConsumer3616099 of Philadelphia, PA

Can't log into my account and can't get any help from Origin

1.0

I originally signed in Origin with my college email, but that email has now expired. I've tried for nearly 2 YEARS to contact Origin to change my email so that I can log in and play the numerous games that I have PURCHASED at Walmart and other video stores, but I have been unable to contact them. I have not been able to play any of the EA games I've purchased in two years because I have not been able to contact Origin. They make sure that you cannot contact them in any way. I've spent over $200 dollars on Sims games and extension packets and haven't been able to play them since my college shut down my email. How is it, that you can purchase an actual game in CD form, and a company like Origin, now EA games, can keep you from playing it? I don't understand :(

User's recommendation: Never buy a game that requires Origin or EA Games to let you play it.

View full review

#3616099

Loss

$200

Preferred solution

I would like to log into my account and play the games I purchased, before I die.

May 27, 2022 PissedConsumer3615728 of Detroit, MI

Hhsjsjqjw

Hhajsjdiwjwiwjsjsjsjsjsjsjsjsjsjsjsjsjsjsjsjsjdjdjdjdjdjdjdjsjsjsjdjsjdjdjdjdjsjsjsjsjsjdksksjsksjsjsjej

View full review

#3615728

Location

Detroit, Michigan

May 16, 2022 PissedConsumer3581669 of Walkerville, MI

Email for my account

so i have a account threw you guys for the sims 4 haven't played in a minute and i no longer have that email anymore and was wondering if you could change it for me?

User's recommendation: Love and use it.

View full review

#3581669

Location

Walkerville, Michigan

New Reviewer

Oct 09, 2020 Julissa P Jjj

Can’t update account

There was no customer service

User's recommendation: Terrible.

View full review

#2218531

Location

Melbourne, Victoria

Pros

Great games

Cons

Customer service blows

Preferred solution

Help update my account please

New Reviewer

Jul 21, 2020 Michael S Bsq

Can’t access ea account

2.7

I need your verification on my old account with my exstinct email mls1010@***.net I want to play mass effect 3 My new email address is thewalkinggee@***.com I've only have 1 way to do this is the exact day I purchased that game then with a link back to me and I will know the last 4 of card I used when I paid for it then you can let me play said game.

User's recommendation: Well.

View full review

#2072292

Pros

Well contacting them
Great games
And getting no response

Preferred solution

Deliver product or service ordered

New Reviewer

May 22, 2020 Amirrah Qnm

No support since April 15, 2020

4.0

Trying to call someone regarding this constant issue with the Origin Game Launcher. However, I have not been able to successfully get any support via phone, email, or through a support ticket. When creating a support ticket, the only options is a live chat or FAQs, none of which was helpful. Chat wait time was 12 minutes. I've waited for 2 hours and still currently waiting. Can you help with the Origin Game Client, which crashes any application you are in (ex., Office, browser, non-origin games and origin games). Can someone please tend to this issue? PLEASE?

View full review

#1942647

Location

North Las Vegas, Nevada

Service

Origin Customer Care

New Reviewer

Apr 18, 2020 Jenny H Stp

Unable to Log-in

2.2

I have attempted to use the "forgot password" mode but no email came in. Nothing in my Inbox, Spam, or Trash. This is been an issue for 2 weeks now. I checked the status of my issue on their site and it said "Completed" when I have YET to hear from anyone. Made a new ticket yesterday (probably shouldn't have but I'm ticked) and hopefully one of the two tickets will get me help.

User's recommendation: Buy the hard copy of The Sims. Crap to keep up with but don't have to deal with this to just play the game!

View full review

#1877407

Pros

Love the sims

Cons

Customer service blows

Preferred solution

Let the company propose a solution

Companies Similar to Origin

New Reviewer

Feb 05, 2020 Anthony R Nsc

Billing

5.0

I bought an APEX coin pack for $40.00 and my account is not linked to my PS4, so I am unable to use the coins and would like to be refunded my money. Thank you.

View full review

#1782844

Product

Ea Sports Video Game

Pros

Difficult to link to my ps4

Cons

Great games

Reason of review

Access/ activation issues

Loss

$43

Preferred solution

Full refund

New Reviewer

Sep 24, 2017 Orvin Aua

Origin Website not safe

1.7

I would just like to advise everyone agaist giving the Origin gaming website your banking details, especially in South Africa. Last night I tried to buy a Sims 4 game with my credit card (it did not even go through) and this morning my bank called me informing me that someone tried to make several transaction from my card. Luckily my bank picked up on this. So use with EXTREME caution!

View full review

#1105163

Product

Origin Website

Reason of review

Problems with payment

Brands Related to Origin

See all related companies

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

Origin Reviews

Origin Overview

Rating Details

Contact Origin Customer Service

Origin Reviews

I like your side but it's hard to get into the same store to do stuff that you trying to download stuff into the game was asked for sick remember and we don't have all the ones we have the games have

Origin would not allow a refund

Can't log into my account and can't get any help from Origin

Hhsjsjqjw

Email for my account

Can’t update account

Can’t access ea account

No support since April 15, 2020

Unable to Log-in

Companies Similar to Origin

Steam

Epic Games

Rockstar Games

Worldwinner

Billing

Origin Website not safe

Brands Related to Origin

EA Sports

Pogo

Electronic Arts

PopCap Games

Why Trust Reviews on PissedConsumer?