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Verified Reviewer
New Reviewer

I like your side but it's hard to get into the same store to do stuff that you trying to download stuff into the game was asked for sick remember and we don't have all the ones we have the games have

It's not letting me download nothing you need without letting me put anything into the game not working
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ID
#3847950 Review #3847950 is a subjective opinion of poster.
Location
Fort Worth, Texas
Preferred solution
Get stuff in the game

Origin would not allow a refund

My review of Origin is from a purchase in 2013, and this is the experience I had with them: In 2013 EA released SimCity 5, or just SimCity. I purchased the game through Origin. When I realized I had purchased a game that was nothing like the SimCity I grew up with, well, I wanted a refund. When I contacted Origin, asking for a refund, their response was, "Since you've purchased the game through Origin, we don't allow refunds." I was under the impression that purchasing a game, through Origin, would ensure complete customer satisfaction. It was the complete opposite. I don't know what or how Origin is today, but I made a pact with myself in 2013, and I have stuck to that ever since. I will not and can not purchase or download anything that has the EA or Origin label on it.

User's recommendation: If Origin still has the same *** no refund policy, I recommend staying away from Origin.

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ID
#3830727 Review #3830727 is a subjective opinion of poster.
Location
Spring Grove, Pennsylvania

Can't log into my account and can't get any help from Origin

I originally signed in Origin with my college email, but that email has now expired. I've tried for nearly 2 YEARS to contact Origin to change my email so that I can log in and play the numerous games that I have PURCHASED at Walmart and other video stores, but I have been unable to contact them. I have not been able to play any of the EA games I've purchased in two years because I have not been able to contact Origin. They make sure that you cannot contact them in any way. I've spent over $200 dollars on Sims games and extension packets and haven't been able to play them since my college shut down my email. How is it, that you can purchase an actual game in CD form, and a company like Origin, now EA games, can keep you from playing it? I don't understand :(

User's recommendation: Never buy a game that requires Origin or EA Games to let you play it.

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ID
#3616099 Review #3616099 is a subjective opinion of poster.
Loss
$200
Preferred solution
I would like to log into my account and play the games I purchased, before I die.

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ID
#3615728 Review #3615728 is a subjective opinion of poster.
Location
Detroit, Michigan

Email for my account

so i have a account threw you guys for the sims 4 haven't played in a minute and i no longer have that email anymore and was wondering if you could change it for me?

User's recommendation: Love and use it.

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ID
#3581669 Review #3581669 is a subjective opinion of poster.
Location
Walkerville, Michigan
New Reviewer

Can’t update account

There was no customer service

User's recommendation: Terrible.

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ID
#2218531 Review #2218531 is a subjective opinion of poster.
Location
Melbourne, Victoria
Pros
  • Great games
Cons
  • Customer service blows
Preferred solution
Help update my account please

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Verified Reviewer
New Reviewer

Can’t access ea account

I need your verification on my old account with my exstinct email mls1010@***.net I want to play mass effect 3 My new email address is thewalkinggee@***.com I've only have 1 way to do this is the exact day I purchased that game then with a link back to me and I will know the last 4 of card I used when I paid for it then you can let me play said game.

User's recommendation: Well.

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ID
#2072292 Review #2072292 is a subjective opinion of poster.
Pros
  • Well contacting them
  • Great games
  • And getting no response
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

No support since April 15, 2020

Trying to call someone regarding this constant issue with the Origin Game Launcher. However, I have not been able to successfully get any support via phone, email, or through a support ticket. When creating a support ticket, the only options is a live chat or FAQs, none of which was helpful. Chat wait time was 12 minutes. I've waited for 2 hours and still currently waiting. Can you help with the Origin Game Client, which crashes any application you are in (ex., Office, browser, non-origin games and origin games). Can someone please tend to this issue? PLEASE?
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ID
#1942647 Review #1942647 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Service
Origin Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unable to Log-in

I have attempted to use the "forgot password" mode but no email came in. Nothing in my Inbox, Spam, or Trash. This is been an issue for 2 weeks now. I checked the status of my issue on their site and it said "Completed" when I have YET to hear from anyone. Made a new ticket yesterday (probably shouldn't have but I'm ticked) and hopefully one of the two tickets will get me help.

User's recommendation: Buy the hard copy of The Sims. Crap to keep up with but don't have to deal with this to just play the game!

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ID
#1877407 Review #1877407 is a subjective opinion of poster.
Pros
  • Love the sims
Cons
  • Customer service blows
Preferred solution
Let the company propose a solution
New Reviewer

Billing

Origin - Billing
Origin - Billing
I bought an APEX coin pack for $40.00 and my account is not linked to my PS4, so I am unable to use the coins and would like to be refunded my money. Thank you.
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ID
#1782844 Review #1782844 is a subjective opinion of poster.
Product
Ea Sports Video Game
Pros
  • Difficult to link to my ps4
Cons
  • Great games
Reason of review
Access/ activation issues
Loss
$43
Preferred solution
Full refund
New Reviewer

Origin Website not safe

I would just like to advise everyone agaist giving the Origin gaming website your banking details, especially in South Africa. Last night I tried to buy a Sims 4 game with my credit card (it did not even go through) and this morning my bank called me informing me that someone tried to make several transaction from my card. Luckily my bank picked up on this. So use with EXTREME caution!
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ID
#1105163 Review #1105163 is a subjective opinion of poster.
Product
Origin Website
Reason of review
Problems with payment

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